TiS offers a DOA (Dead On Arrival) period of 28 days on laptops and
desktop computers. In the event of a DOA machine, the trade customer should confirm that
a hardware fault has occurred and then contact the TIS Warranty Centre on
021-492 9700. (A TIS invoice may be required.)
It will be collected by courier
within 2 working days. On arrival in the Warranty Centre, it will be examined
and replaced within 5 working days if a hardware fault is found.
If no hardware
fault is found, the trade customer will be charged an evaluation fee of a
minimum of 75 euro and the machine will be returned to them as is.
TIS also offers 28 days DOA on TVs. Trade customers may call the RMA Manager,
Ruth Holden, on 021-492 9700 to book in a DOA television. The end user's proof of
purchase will be required, along with a completed RMA form.
The standard manufacturers' warranty covers any fault that occurred as a
result of the manufacturing process.
The following are NOT covered by manufacturers' or TIS warranty:
* Software problems including but not limited to: installed programs not
working, configuration errors, forgotten passwords of any kind (including BIOS
and HDD), and errors caused by unintentional misuse such as accidental deletion
of system files
* Any malfunction caused by upgrades that were not performed
by an authorised TIS technician
* Errors or malfunctions caused by user
damage such as broken power pins, cracked cases or scratches
* Errors or
malfunctions caused by damage from improper use
* Errors or malfunctions
caused by environmental factors such as excessive heat
* Virus, trojans or
* Broken LCD screens
* Damage caused by liquid
If the laptop has a fault that is not covered under warranty, the end user
may choose to pay for the repair instead of having the machine sent back to them
as is. TIS will then send them a quote for the full cost.
If the laptop cannot be repaired, but the fault is covered under warranty,
TIS will issue a replacement of the same or higher specification.
If the laptop cannot be repaired, and the fault is not covered under
warranty, the end user may choose to pay an evaluation charge of €75 (seventy five Euro) to have
it sent back as is, or they may give TIS written permission to have the machine
disposed of in a responsible manner. In this case, the hard drive will be wiped
and any data on it will be destroyed.
TIS is NOT liable for
any data that may be lost from an item.
By booking an item with us you agree that it can
be wiped without further contact. We routinely wipe items to rule out software errors.
TIS does not offer technical support for Samsung laptops at this time. Please
refer to the product manual or the manufacturer's website for information on
where to obtain technical support.