Computer & AV Distribution

Support Information

TIS offers a DOA (Dead On Arrival) period of 28 days on l laptops and computers. In the event of a DOA machine, the trade customer should confirm that a hardware fault has occurred and then contact the TIS Warranty Centre on 021-4929700. (A TIS invoice may be required.) It will be collected by courier within 2 working days. On arrival in the Warranty Centre, it will be examined and replaced within 5 working days if a hardware fault is found. If no hardware fault is found, the trade customer will be charged an evaluation fee of a minimum of 75 euro and the machine will be returned to them as is.

TIS also offers 28 days DOA on TVs. Trade customers may call the RMA Manager, Ruth Holden, on 021-4929700 to book in a DOA television. The end user's proof of purchase will be required, along with a completed RMA form.

The standard manufacturers' warranty covers any fault that occurred as a result of the manufacturing process.

The following are NOT covered by manufacturers' or TIS warranty:

* Software problems including but not limited to: installed programs not working, configuration errors, forgotten passwords of any kind (including BIOS and HDD), and errors caused by unintentional misuse such as accidental deletion of system files
* Any malfunction caused by upgrades that were not performed by an authorised TIS technician
* Errors or malfunctions caused by user damage such as broken power pins, cracked cases or scratches
* Errors or malfunctions caused by damage from improper use
* Errors or malfunctions caused by environmental factors such as excessive heat
* Virus, trojans or malware infections
* Broken LCD screens
* Damage caused by liquid spills

if the laptop has a fault that is not covered under warranty, the end user may choose to pay for the repair instead of having the machine sent back to them as is. TIS will then send them a quote for the full cost.

If the laptop cannot be repaired, but the fault is covered under warranty, TIS will issue a replacement of the same or higher specification.

If the laptop cannot be repaired, and the fault is not covered under warranty, the end user may choose to pay an evaluation charge of 75 euro to have it sent back as is, or they may give TIS written permission to have the machine disposed of in a responsible manner. In this case, the hard drive will be wiped and any data on it will be destroyed.

TIS will NOT be liable for any end user data that may be lost while the machine is undergoing repair. End users must give permission for their laptop or computer hard drive to be wiped if needed before the unit will be accepted for repair. The TIS Warranty Centre will routinely wipe a machine's hard drive to rule out software errors during testing.

TIS does not offer technical support for Samsung laptops at this time. Please refer to the product manual or the manufacturer's website for information on where to obtain technical support.

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